Support Overview
InCircuit’s goal is to provide world-class customer support for every application we sell. Our customer support, engineering, and quality assurance departments are managed jointly, so that our support personnel are always well informed of new product functionality and issues can be quickly resolved.
InCircuit offers a variety of support tools to ensure successful utilization of our applications. All screens include context sensitive help. Click on the help link on a particular screen, and the system displays content describing that screen and explaining any processes involved. Many help screens also contain "Show Me" links, which are on-line, Flash tutorials. Complete with audio narration, these tutorials help the user see first-hand how the process works.
Users can request support or ask questions from within the application by clicking on the "Support" link available on every page. This feature immediately notifies support representatives by placing the request in a queue for the next available rep. The support team usually answers requests within a few minutes. Depending on the nature of the issue, answers can be in the form of return email or direct calls to the user.
Users can also access the Frequently Asked Questions located in the online help system. Available 24 hours a day, the FAQ section has a wealth of logically organized help that can be searched for quick answers to common issues.
Lastly, users can simply pick up the phone and call a toll free number for telephone-based technical support.
In summary, system, application, and user support is available in the following formats:
Context Sensitive Help
Flash Tutorials
Getting Started Guides and On-line Documentation
Frequently Asked Questions in on-line Help
Embedded Application Email Support
Toll Free Telephone Support Lines
Technical Support Contact Information
Email:
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Telephone: 512-347-7400 x2
Fax: 512-347-7525
